Depending on the configuration of the phone system and the TAPI driver, the phone numbers are indicated with or without outside line access code. To work internal with a homogeneous mapping, the format of the indicated phone numbers is needed. If no outside line access code is set, nationa numbers should start with "0" and international number s with "00".
Is the outside line access code included in reported phone numbers?: In PBX-systems with configured outside line access code the reported phone numbers are probably sent with the outside line access code. The format of the reported phone numbers is shown in the TAPI monitor (Main menu > Options > Start TAPI-Monitor). Start the TAPI monitor and use e.g. your mobile phone to dial to your telephone.
Automatic configuration: If this option is activated, the format of the reported phone numbers is analyzed automatically. The automatism evaluates the next outgoing call which was initiated via TAPI. You must dial therefore at least one national phone number with xtelsio CTI Client so that the automatic recognition is carried out. Then also all incoming calls should be indicated with correctly formatted phone numbers.
Manual configuration: If, for example, the TAPI driver indicates only the phone numbers of incomings calls with outside line access code, a manual configuration is necessary.
Test: The entries in the call journal must not contain the outside line access code.
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